Thread: Zeiss Warranty claims in NZ?

Originally Posted by JoshC

Had a similar thing with my Swaro's. They stopped focusing, went through the NZ agent via shop I brought through, took weeks and cost me a fair bit of coin (which I'm yet to get to the bottom of). And then when my eyepieces crapped out a year or so later I thought bugger it, and contacted Swaro direct, and they had the binos repaired and back in my hand free of charge and within 4 weeks. Moral of the story, go direct, like myself and Tahr did.

I went direct when I lost my Swaro lens covers first time out, they got the local agents to send me replacements. For a fantastic set of Binos the lens covers are total ship an seem to break at the hinge rather often