Thread: Zen Ray warranty

I've posted this on the other site as well but wondering if anyone has had to use the Zen Ray warranty?

Their website quotes:

At Zen-Ray Optics, we stay behind every product we deliver to you. Through our rigorous Q/A process, we hope you never have to use our warranty service. But when you do, we want you to know that we are here, ready to help. If your PRIME HD, ZEN ED3, 2015 ZRS HD Binoculars or ZEN ED2 spotting scope requires service or repair, Zen-Ray will repair or replace it (even if it was your fault) for just $10, plus return shipping and handling.

To initiate warranty service, simply email support@zen-ray.com to request a RMA number.

I have emailed them several times over the last two weeks and yet to receive a response. Anyone else had any experience with returns to Zen Ray?

Cheers,
Hayden