Thread: Ziess Warranty

Hi All,
I'm interested to hear if anyone has made a warranty claim for a ziess riflescope recently. If so, how did it go? Do they cover accidental damage?
I'm pretty set on getting a conquest v4. They seem to tick a lot of boxes for me. However just in the last couple of days, I noticed an issue with one of my vortex scopes. Not a manufacturers issue, but when I contacted vortex they were super responsive and still keen to get the issue sorted. Its early days and I'm yet to see the process through, but it makes me wonder if I should put more emphasis on a lifetime, no questions warranty like what vortex offers. I wonder if the likes of Ziess would sort the same type of issue and I suspect not. But I'm keen to hear any first hand experience.
Cheers.

While not a warranty issue, I did send a scope to Zeiss in Germany for a reticle change. It was extremely expensive, very involved and took about 6 months. Zeiss will not accept anything sent in without previous agreed and sign up to their terms. They charged a lot for the reticle change and will send only by their insurance/transport company (due apparently becauee NZ and Germany do not have a postal agreement). Would I do it again. No. And I sent a Zeiss to Zeiss USA for repair. They refused to accept it and it was lost in the post. so, Zeiss is nothing like Leupold which is why I tend toward Leupold scopes.

Zeiss scopes are superior to Vortex but the warranty isn't great. Spoke to a well known salesman in the industry and they no longer stock or sell Leica and Zeiss as they're so hard to deal with.

Originally Posted by Hirahillbilly

Hi All,
I'm interested to hear if anyone has made a warranty claim for a ziess riflescope recently. If so, how did it go? Do they cover accidental damage?
I'm pretty set on getting a conquest v4. They seem to tick a lot of boxes for me. However just in the last couple of days, I noticed an issue with one of my vortex scopes. Not a manufacturers issue, but when I contacted vortex they were super responsive and still keen to get the issue sorted. Its early days and I'm yet to see the process through, but it makes me wonder if I should put more emphasis on a lifetime, no questions warranty like what vortex offers. I wonder if the likes of Ziess would sort the same type of issue and I suspect not. But I'm keen to hear any first hand experience.
Cheers.

that's what insurance is for

only good thing about vortex is you get to use the warranty

I had a Zeiss Terra. good wee scope until the cross hairs decided to rotate. I have had it a few years but not all that long maybe six years
Took it back to point of purchase and they got in contact with the NZ agent. Took about a month to get any reply and then NO out of warranty. (If it was out of warranty it was only just out) but we can do a deal on a new scope so I asked ok what's the deal, after a month still waiting for a reply
so in my opinion shit warranty wouldn't have another

I had a pair of zeiss diafun binoculars fog a few years ago and they really didn’t want to know about it. Wouldn’t buy Zeiss again out of principle. More user friendly options out there.

Have zeiss scopes. Rate them. Expect NO warranty help when you need it and you won't get disappointed

Sent from my SM-A145F using Tapatalk

Thanks for all the replies, its not great feedback.
@199p I'm interested in your comment about insurance. Would that be house contents insurance? I would expect that's an option if you drop it off a cliff or something, but what if you had the issue Harryg had with rotating crosshairs, or wandering zero etc. You'd have as much luck dealing with ziess wouldn't you?

Originally Posted by Hirahillbilly

Thanks for all the replies, its not great feedback.
@199p I'm interested in your comment about insurance. Would that be house contents insurance? I would expect that's an option if you drop it off a cliff or something, but what if you had the issue Harryg had with rotating crosshairs, or wandering zero etc. You'd have as much luck dealing with ziess wouldn't you?

Chances are that most scope damage will be from some sort of accident, an slip and fall or dropped would be most common and might not be apparent at the time being internal.
Yes house contents covers sporting goods from all the insurance companies i have dealt with and I have had no issues even when some Kia got into my tent and trashed a heap of gear.

That's good to know. Thanks

Great 'scopes. The chance of needing to test the warranty is far less likely than for most brands.
E.g. Leupold have a great warranty and your chance of needing to use it is very high.

Regardless of warranty, you are covered by the CGAct. The product must be fit for purpose.