I hear that - that is an actual insurance viewpoint though. I had a Nissan Pulsar sedan as the wife's car which I replaced the shocks in, about a month later a Landcruiser towing a boat couldn't stop going down a hill and shunted the three cars behind her into the missus. Her car got pushed into the one in front, and took the entire squash for the lot. Should have been written off, but they repaired it at a grand over write off - I still can't work out why to this day as it failed the next WOF (I took it in the week after getting it back) and then we had the fight to repair the rest of the accident damage they ignored. I couldn't get them to wear the leaky rooted (but near brand new) shocks, as they were so over insured amount they just said take us to court, we can't afford to spend any more on it! So yes, shocks are considered a consumable item, and the service manual will give guidance that they are usually required to be replaced between 80 and 120,000Km or something like that.
It's not actually a Mitsi thing - although it probably feels like it when you get the news. Also, Mitsi won't turn it down themselves - there would have been a conversation with an assessor in there somewhere.
The Outlander I actually would not class as a SUV as well, it's more a station wagon crossover - we had a compact or light SUV as the car prior to the Outlander and the roofline on the Sassenach is about 80mm lower (SUV was a Hyundai Tuscon 08 model - 4wd and we never used it).
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