Aliexpress ripoff

Hi guys...just had a bit of a bad experience with Aliexpress...bought one of the Mongar 2 (two man) tents people recommend and a single person tent arrived. Went thru the system contacting the seller, no response so it went to Aliexpress automatically. A couple of days later and their system has no remaining record of the transaction and the mongar 2 was sitting in my checkout waiting for payment.

The details are all there on Paypal so it will be interesting to see the outcome.

Chine seems to be in a hard place.

Cheers...Chris

That's a bugger. Hope it works out ok for you.

It's no big deal...just a cheap tent for Xmas camp...but remarkable that a huge business relying on trust would go there.

That's really suboptimal. Ali has been good to me so far, touch wood, but I admit that I really worry every time I click on the pay button, to the extent that there are things I'd only buy from a brick and mortar shop in NZ.

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Originally Posted by Bol Tackshin

That's really suboptimal. Ali has been good to me so far, touch wood, but I admit that I really worry every time I click on the pay button, to the extent that there are things I'd only buy from a brick and mortar shop in NZ.

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Yup, been good to me as well. My understanding is Chinese manufacturers are under the pump with rising input prices and lowering prices to get sale's

I might look at PayPals buyer protection.

If you opened a dispute the seller doesn't get paid until it's sorted, but then it has been quite a while since I've bought anything off there. There used to be a countdown of 60 days once you paid within the time you could open a dispute and assuming 3 ish weeks for delivery that gave a few weeks when you could stop them getting paid and have to "talk" with you about your complaint

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Originally Posted by rugerman

If you opened a dispute the seller doesn't get paid until it's sorted, but then it has been quite a while since I've bought anything off there. There used to be a countdown of 60 days once you paid within the time you could open a dispute and assuming 3 ish weeks for delivery that gave a few weeks when you could stop them getting paid and have to "talk" with you about your complaint

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It still works that way, I just bought something, lodged a dispute but only got a partial refund, the refund was the difference in price was for what I got and what I ordered.
Got a refund when the wrong thing arrived, anyone want a phone case?
Xiaomi Poco X6 Pro 5G/Redmi K70e or a Redmi Note 13 Pro 5g pay the shipping and they are yours

Yea what rugerman says^^
did this myself a month ago as a belt never arrived but seller said it had been delivered, wasn't keen to reimburse me so i hit the dispute button, explained what had happened and aliexpress replied a couple of days later and put money back on to my credit card.

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Originally Posted by HUNTY

Yea what rugerman says^^
did this myself a month ago as a belt never arrived but seller said it had been delivered, wasn't keen to reimburse me so i hit the dispute button, explained what had happened and aliexpress replied a couple of days later and put money back on to my credit card.

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What Aliexpress did this time was remove every record of the purchase off their site, without Paypal records it wouldn't exist...weird

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Originally Posted by Fisherman

Hi guys...just had a bit of a bad experience with Aliexpress...bought one of the Mongar 2 (two man) tents people recommend and a single person tent arrived. Went thru the system contacting the seller, no response so it went to Aliexpress automatically. A couple of days later and their system has no remaining record of the transaction and the mongar 2 was sitting in my checkout waiting for payment.

The details are all there on Paypal so it will be interesting to see the outcome.

Chine seems to be in a hard place.

Cheers...Chris

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https://edition.cnn.com/2024/11/22/t...ntl/index.html

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Originally Posted by Fisherman

What Aliexpress did this time was remove every record of the purchase off their site, without Paypal records it wouldn't exist...weird

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Do you still have the Aliexpress order confirmation emails?

Keep screen snips & use the dispute functions. Good luck. Based on my experience it'll take 1 to 4 weeks but it'll work out.
I've ordered 300+ time from Aliexpress (including a Mongar) and only needed use dispute 3 times.
1 of those occassions the order disappeared from the website while I was disputing it but it got sorted out anyway and I received refund.
1 wrong item (close but item not exact specs I ordered) and 2 missing items. All 3 times got money back and for the wrong spec got sent correct item and told to keep the wrong one.

never had an issue with a refund, in fact i get better service from ali than most places in NZ

i ordered 25 meters of heat shrink tubing ($18 at ali but $4.50 per m in nz). within minutes of my order received a message saying color ordered was not available, please choose another and 10% off for inconvenience

Yea I havnt had a prob yet, but I also accept there is a risk involved when not being able inspect or pick item yourself at the counter

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Originally Posted by TeRei

https://edition.cnn.com/2024/11/22/t...ntl/index.html

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What a business model...my daughter was in China recently and found her way into the backstreets...long climb for so many of them.