Thread: Big Rap for Macpac

Originally Posted by Skinny

Last year I was in Fiordland for the Bugle. Half way thru the trip my Macpac sleeping bag zip kept opening. So instead of freezing to death I cut my zip sliders off my Macpac down jacket and bodgied it up and it worked fine for the remainder of the trip.
Back in Oz I took the bag and jacket to the Macpac store in Brisbane where I dealt with Tim. Tim is a legend, he sent both items to Melbourne for repair, the bag got a new zip but the jacket repair would be expensive so he shouted me a new down jacket instead.
So Macpac have stood by their product which is why I have bought a lot of Macpac gear over the years because of the quality and the belief they would guarantee their stuff.
So a big thumbs up to Macpac and to the service that Tim from Fortitude Valley Macpac provided.

Cheers

I have a Solstice that has a buggered zip and a few holes that are covered with 1000 mile an hour tape. I will send it to the same place. Cheers for the info mate. It will be quicker from Caloundra as well