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I have followed protocol, and dropped the scope into H & F for them to forward to Berreta etc etc.
Guy in the shop was very surprised that I wanted it returned, given the figures quoted, until I presented him with printoffs of all the relevant info regarding warranty, including his own employers web page. :)
Methinks some staff training may be required to make sure they have the up to date info on products
Imagine if you broke your Loppie MK4 , and sent it back to the USA to fix ? , I wonder IF you would ever see it again , as they no longer can export MK4s ( as of Dec 2016 ) , how would they send back your repaired scope ?
Update.
I got a surprise call from H & F Nelson branch today, advising that my replacement Burris was ready for collection. No charge incurred by me at all, so it seems it pays to be a firm. :thumbsup:
hopefully my Leupold is just as quick, mind you it only had to go to Aussie for repair
Ihave a VX3 which got water spots inside it.
Got told it was going to Aussie for repair.
3.5 months later back cam a brand scope..
Cant moan about that it was used when I bought it
Good luck. Mine took six months, several follow up e-mails and then they tried to add a "service charge" for the free warranty repair.Quote:
Originally Posted by Chop3r