@Freezer - I have heard of goods being ordered from far Eastern countries, where the trial batch met or exceeded expectations. Thereafter, once orders had been received, and money exchanged, the quality took a nosedive and the company supplying the goods made it as difficult as possible to return or exchange. The retailer is left with a consignment of dud goods, and the only realistic option left to recoup some if their costs is to sell the dodgy goods on clearance. The supplierbthen finds another mug to fleece.
That's all well and good when it's a dinner plate and failure in the dishwasher just means you turf it out in the morning, but if your camp stove hose bursts and sets fire to your tent in the middle of a blizzard, customer satisfaction takes on a whole new meaning!
Bookmarks