Thread: deal extreme boooo hooooo

placed an order over 8 weeks ago which still hasn't arrived been swaping emails two and from and this is what we have so far excuses excuses



Order #: 140629001080147445
Request Type: Havn’t received packages after 20 days waiting
Status: Reply
Ticket number: 50A8DCBD30A14EDCB119F39A44750E59
Date Received: 7/11/2014 10:51:40 AM (UTC)
Notification E-mail: daz*****.*** (masked for privacy)
Description: hi there i know it hasn't been 20 days since my order was shipped however it is not showing up on track and trace with ether Singapore post or here in New Zealand which it should of..... i received an email on the 7/7 "Thanks for ordering from DX.com. We’re writing to inform you that the package RC010118070MY from your order 140629001080147445 has failed to pass the airline security check as it contains lithium batteries/knives or products that contain liquid which are now under extra scrutiny in world air cargo services. We therefore have switched it to another delivery channel to ensure the order is sent to you as soon as possible. Here is the new package tracking number RC010118070MY. We will follow the package and strive to make sure the items reach you smoothly and safely. Your understanding and patience are highly appreciated. Should you have any questions please feel free to contact us via Live chat or Customer Service Ticket. Your sincerely, DX.com" i can seem to track rhe order useing this new tracking number ether.. thanks for your help darryn

• Dear customer,

Sorry to reply here too late,there are lots of tickets were
backlogged.

Do you mean you cannot use the new trackin gnumber to track your package status right?

Here is the thing, after the post office change another channel to sent your package, it needs time for them to update the tracking information online.But please don't worry,if the tracking number still invalid after 7-10,please let us know, we will try our best to help you,ok?

Have a nice day and thank you for your sepport on DX!


Yours sincerely,
customer service
8/17/2014 11:10:25 PM (UTC) Customer [Response]
hi here my order still asn't arrived it was shipped on 30/06/2014 over 6 weeks ago now I have contacted DX trough live chat a few times regarding this order<br /><br />this is taking far to long so I would like to request ether you look more closely at this or refund my money please
• liushan [Request]
Dear Customer,

Sorry for reply here too late,there are lots of tickets were
backlogged.

We apologize for this long delay in the delivery process. We have requested China Post to track this package via offline methods. We will get back to you as soon as further information is received from China Post office (usually 5-7 business days).

Or you can contact us first if you didn't received any feedback from us,ok?

Please don’t worry about your packages. Your purchase in DX is safe. In the event of package lost, we will arrange a reshippment or a refund to you.

In the same time,Please confirm your current shipping address is correct:

FirstName: darryn
LastName:
Phone Number:

Country/Region: NEW ZEALAND
State/Province:rodney
City: auckland
Street1: (deleted for forum)
Street2:helensville
Postal Code:

If possible, could you please go to your local post office to check if there are the package waiting for you to pick up? Any information,please let me know.

Have a nice day!


Yours Sincerely,
Customer Service
• Customer [Information]
Hi there yes my address is correct i will go to my local post office tomorrow and doubble check for you but i dont think it will be there
Thank you
Darryn
• liushan [Request]
Dear Customer,

Thank you for your kind reply and cooperation.

We will also inform you if we have updated news.

Have a nice day!


Yours Sincerely,
Customer Service
• Customer [Information]
hi there I have checked with new Zealand post and there is no record of the package arriving in new Zealand or even leavening
Malaysia was it sent via sea post? or air?
• liushan [Request]
Dear Customer,

Sorry to have you wait so long.

We just get the feedback that your package still in transporting.

Due to the busy season, there has been a significant increase recently in outbound airmail traffic. This is causing slowdowns on many outbound packages.
Could you please wait for another few days? and if it still does not arrive let us know and we will follow up on it. (I am not mean to cheat you, just because the busy season, many packages will be delayed, maybe in this few days, you will receive your package ) so many customers received their package after 3 months waiting during this busy season.
Please don't worry, your purchase on DX is safe, we will resend or refund after confirm you package was lost.

Your help and understanding are much appreciated.


Yours Sincerely,
Customer Service
• Customer[Infomation]
hi there thanks for your reply, however I am beginning to become inpatient this was shipped on 30/06/2014!!!!! that's over 8 weeks ago!! you say 7-10 days on your site so ok its busy season, so I can understand a small increase in wait times but 8 (weeks so far) is beyond a "significant increase" that's getting ridiculous (im sorry if that sounds harsh but I feel I have been waiting more than long enough) 1 will wait one more week but if it hasn't arrived by then can I please have your word that you will refund my money as im sure you agree that that would be fair thank you for your understanding darryn

lets see what happens now