Thread: Faulty new gear. What would you do?

When you're talking to them, remain calm. If they say something you want to bite at, say; "let me make sure I hear you correctly- you are telling me....." count off the points on your fingers if needs be. Stopping to note a response helps you stay in control. Absolutely, absolutely begin with a firm handshake, introduce yourself by name, repeat their name and clarify their role. Intimidating, but don't waste your time on the staff. Politely ask to speak to their Supervisor or the Store manager-please!!!!