Thread: Faulty new gear. What would you do?

That soon after purchase I would have insisted on a new pair. As others have said, be firm, let them know exactly what you are entitled to and don't deal with the floor staff! One in 20 is worth talking to, the rest just want you outta there so they can carry on playing solitaire. I'm not one to suffer fools or poor service, especially when I'm paying for something.