Thread: Faulty new gear. What would you do?

Yeap i hear ya, pretty shit that you ended up drawing the short straw. In a case like this it should really be the wholesaler that takes it on the chin.
In all honesty i think the Gaiters should have been replaced with a new set seeing as they were brand new. So i do feel for you and if i were in the same boat would be pissed as well.

Yes they could have replaced the item off the shelf and then I guess Stoney Creek would have had to front up with a new pair, to replace the stock (One would hope they would anyway). When you took the Gaiters in did you ask them if they could just swap them straight over? I couldn't tell you why some retailers do this while others dont? Maybe to do with the relationship between the individual retailer and the supplier? In the ideal world this would be the best scenario and easiest for both the retailer and customer.

My replies were not aimed at you directly Gibo just in general. I wasn't saying that you had used them just saying a lot of people return products to shops claiming they are new when they are not.