Thread: Faulty new gear. What would you do?

Originally Posted by gadgetman

Legally speaking the shop was required to replace them on the spot when you first took them back, this is set out by the consumers guarantee act and deals with the contract between the retailer and consumer. This has absolutely nothing to do with any manufacturers warranty. It is the shops job to sort out replacement stock/recover costs from the manufacturer/wholesaler/importer/whatever. That is determined by the contracts they have between them. If the shop gets stuck with dud gear that is for them to sort out.

Legally speaking, they are not required to replace them on the spot.
Providing remedies for goods | Consumer Affairs