Bit late on this Gibo, but I bought a stoney creek day pack a few years ago, after a few outings the strap thing on the zip pulled out, I coun't be arsed sending all the way to dunedin to the shop I bought it from and the mucking about waiting after that so contacted stony creek thenselves offering to send it direct.
They told me not to worry about it , asked for my address and sent me a new one with updated zip puller things.
The other was perfectly functional aprt from the leather thing you pulled one of the zips with.
tied a bit of cord around it and they are both pefetly functional still.
So they seem to stand by their gear.
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