Thread: Garmin customer support - 67i and Base Camp

Howdy team and compliments of the season
In the spirit of credit where credit's due, let me give you a heads up about my Garmin customer support experience.

This is not a what unit is best discussion, or which is better - phone vs handheld thread for navigation, this is just a story about an experience I had with Garmin.

Back story: I wanted to transfer some tracks and waypoints from Garmin Base Camp (a map viewing / GIS software package offered free for download by Garmin). This is super easy / basic to use. You literally plug your gps into computer and hit the receive from button, and everything is dumped into the program, all icons (symbols) you've used included, so things are easy to filter and sort etc. A great back up for years of data.
As an aside I've also mucked around using Connect and Explore via Blue tooth connectivity, but it's all a bit shit in my extensive experience (across 5 different models) - varying degrees of success and generally not reliable with even the pairing of devices failing etc. at times.

Anyway...having done this heaps, for some reason it would not transfer the waypoints and tracks to the 67i specifically.

I looked up Garmin support online and found the phone number 0800 427 652, called it, got a human - I know right! AND, they spoke clearly (yip - no shit!) AND, they talked to me for 17 mins and solved the problem (which turned out to be some Birds Eye imagery files that they [sneakily] load onto the unit which cause the above mentioned issues so they need to be deleted.
https://support.garmin.com/en-AU/?fa...e55yY9dW7fLrK8 (You may have to copy and paste that link into your browser - if it doesn't work as a click on hyperlink)
Why they do this is another conversation, but anyway...

It was nice to speak to somebody during the holidays that was super helpful and solved the problem. Nice one Garmin!

Cheers.