Thread: GPS HELP

Hi there

I had some trouble with a Rino 650 recently - I rang the help number which you can find somewhere on the website. Finding the number is probably the hardest part, as it’s a difficult website. But once you get on the phone, and once someone answers, they can be very helpful. In my case they decided the unit was defective and asked me to send it to the Auckland warehouse. Once they’d checked it over they offered me a refurbished one. I asked if I could upgrade to a 750 instead. They said ok and charged me around $100. I received a new-looking refurbished 750.

So that’s a long-winded way of saying I would recommend giving them a call.

Originally Posted by WillB

Hi there

I had some trouble with a Rino 650 recently - I rang the help number which you can find somewhere on the website. Finding the number is probably the hardest part, as it’s a difficult website. But once you get on the phone, and once someone answers, they can be very helpful. In my case they decided the unit was defective and asked me to send it to the Auckland warehouse. Once they’d checked it over they offered me a refurbished one. I asked if I could upgrade to a 750 instead. They said ok and charged me around $100. I received a new-looking refurbished 750.

So that’s a long-winded way of saying I would recommend giving them a call.

And that's good customer service right there.

Originally Posted by WillB

Hi there

I had some trouble with a Rino 650 recently - I rang the help number which you can find somewhere on the website. Finding the number is probably the hardest part, as it’s a difficult website. But once you get on the phone, and once someone answers, they can be very helpful. In my case they decided the unit was defective and asked me to send it to the Auckland warehouse. Once they’d checked it over they offered me a refurbished one. I asked if I could upgrade to a 750 instead. They said ok and charged me around $100. I received a new-looking refurbished 750.

So that’s a long-winded way of saying I would recommend giving them a call.

@WillB I will call them tomorrow to see if they can help out

Originally Posted by Fireflite

@WillB I will call them tomorrow to see if they can help out

Good luck with it man! Let us know how you get along. Sometimes it takes a while to get through, but once you're talking to someone they really seem to be happy to take the time to sort it out, so I didn't mind the wait so much. I do hope you have the same experience.