Even if GST gets applied to every import, that won't stop me importing...
Service is a big deal, like PK nothing pisses me off more than local retailers who have learned nothing about improving backup service and the time availabity of stock from their competition who are not even resident in this country.
Periodically I try a local shop, but if I hear yes we can get that for you, and we are ordering again next week, then that will be the last time they see me for a while. Why they can't grab the phone order the product while you are there and even address it to your address, take the money off you before you leave the shop and have it arrive the next day at your home so that you don't have to make another trip into the shop 1/2 a dozen times to check whether it has turned up........ I have no idea.
The cost of freight should be the penalty/benefit for not having the item in stock when the customer walks in.
Can't see the sloppy attitudes changing much until they get over the sense of entitlement to your business that most seem to exhibit. Maybe I am just getting too old and crusty, but I also don't enjoy some know-stuff-all attempting to prove why I should buy what they have in stock rather than what I asked for..... that gets tiresome real fast...
If GST and associated charges goes on small import items, all that will happen for me is that I will do large consolidated orders. The customer charges are per import, the shipping charges drop per dollar spent up to 20lbs and the additional GST is effectually negated if you plan...
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