Thread: Importing, Shipping, pitfalls and work arounds

Originally Posted by mikee

Oh but they do.................Cga puts responsibility on the Retailer, if the distributor sorts it then they are a good distributor (there are a few stinkers about) but the responsibility for putting it right rests with the retailer, if they try and fob you off to the manufacturer / distributor they don't understand the CGA at all. Its up to them to sort it and then deal with the distributor / importer as a seperate issue. Unfortunately many retailers either do not understand or have the once its sold we don't care attitude.

I buy both here and "there" depending but I am happy to assume all risks from "there"

I know that , the retailer has to sort it for the customer but the fact is (in our business) we always go back to the supplier, they 100 pcent always sort it , and its sorted for the customer. Esp with scopes, and firearm and hunting related items the warranties are so good from the suppliers the stores don't do a thing. Its sorted by the supplier is it not and then sorted by the store to the customer. Ie if your Leupold scope fucks out its no cost to the retailer to fix it, the supplier will sort it with the life time warranty. If you buy a bed and its a sleepyhead brand and theres a issue with it, its not the retailer anymore that's sorting it. Sleepyhead deals direct now with the customer to get it sorted and fixed or replaced, we don't even deal with the customer after the first phone call.....things are changing from what they used to be 20 years ago and everyone seems happy. Of cause if it didn't get resolved we fix it ourselves but we havnt had to do that in ten years...unless we import it ourselves or the suppliers gone bust then we do