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Ive got a vx3 about 12yrs old but it seems to have losing its clarity. My vx1 seems clearer to look through. Would it be covered under warranty? Also i see a few people on here have sent back direct. Is it easy done, Do you need to email them first etc?
Not far away from taking back a pair of bino's so i thought at the same time i might do both.
Leupold warranty and service is second to none I have found,contact them direct via email or phone.
Yeap send it back to them, at the very least they will service it, clean/replace lenses and re gas it for you, they may even just offer you a new scope
many years back i had a 4x32 leupold on my 22. i lost my footing landed on the rifle and snapped it in 2.
sent it back to leupold (usa) with an explanation asking if it could be repaired
a new scope arrived in the mail.
sent stuff back through retailer couple times but i can't wait 3-5months this time. I will send them a email
Some retailers have a nasty habit of not sending the scopes on to the distributor for some time...I have heard of plus 4 weeks several times now.Quote:
Originally Posted by bigbear
I know there wasn't any hold ups at the retailer's end.
You won't have any issues with this - Leupold have a world renowned warranty.Quote:
Originally Posted by bigbear
First, go to their website and complete their online warranty form. This should give you a number of things - like a shipping address to send it to and a warranty claim number that allows you to track the repair etc.
Secondly, send them some photos of your hunting trips and include shots showing their product out in the field. Seriously. They love getting feedback from around the world and photos are likely to end up on their smoko-room wall. It's a small price to pay for the smiles the team will get when they open the box.
Typically the turn-around time is 14-20 working days (plus shipping etc.) and I'm sure you'll be impressed with their service.
I would recommend to avoid going through a local shop or similar, I had one come back with different turrets to what I ordered. Even though I sent a picture of the turrets I wanted changed with the scope.
Hi I was asking on a forum where to buy alumina caps for a vx5. 3-15x44. Several people said to contact you. Do you have a price?? Or is there a better way to contact you ? Cheers Phil
Hi Phil, I assume you are meaning me, please flick me a PM. Cheers GregQuote:
Originally Posted by Philb
What courier service are you guys using to send in your scopes for warranty? Just got told by NZ Post that they won't ship firearms parts. Seems a bit strange that a scope is that dangerous.
There's been a couple of threads started on this. Essentially fast ways to a depot or main freight or one other are ok with firearmsQuote:
Originally Posted by HuntGatherRepeat
Sent from my TA-1024 using Tapatalk
Right on, need to get the scope to the US so not really a firearm. Will ring up mainfreight and see how we go.
Quote:
Originally Posted by Russian 22.
See if @gimp can advise how he sent his scope back to Leupold just recently.Quote:
Originally Posted by HuntGatherRepeat
NZ post tracked & insured and it went fine. Came back repaired, fast.
Cheers. Made the mistake of labeling what was inside and they will not ship a scope as it's, in their eyes, a firearms part. Now the lady remembers me so can't even relabel and go back.Quote:
Originally Posted by gimp
is the return shipping to NZ free of charge from Leupold?
just say its from a cross bow. no issues with archery productQuote:
Originally Posted by HuntGatherRepeat
Its a Telescope
fck the dogs they dont need to know
If there is an issue with the couriers ( lost it / broke it ) and you need to make a claim and you incorrectly listed the item you are stuffed .
Leupold have set up a service centre in aussie . Last thing I sent off for a customer took two weeks or so .
They dont do everything there but a lot of the common requests/repairs
Ended up sending mine back to Taihape Sport and let them deal with it. Haven't heard much in a while so nice to see this thread pop up to remind me to check in.
That being said, I've spoken to Leupold USA and they are great to deal with. Ended up buying another VX5 over a Zeiss just because of the customer service.
The fee back to Taihape was $50 and that's supposed to include return shipping. When I checked freight to the US it was closer to $80. Probably should have checked in to the Aus option.