Thread: Osprey - Awesome service !!!

:-)
Osprey's 'All Mighty Guarantee' says 'Osprey will repair for any reason, free of charge, any damage or defect in our product - whether it was purchased in 1974 or yesterday. If we are unable to repair your pack to our standards, we will happily replace it."
On Friday I experienced that they mean it as they gave me a new pack to replace my 8-10yr Talon daypack!!!!
It had had some stitching come apart that'd allowed the chest strap to fall off on one side. Not really a failure, more a worn out as it was very very well used (and abused) having done many adventure races, a GODZone adventure race, many many rogaines, day treks etc. Lot so of rubbing and scuffs, even a couple tears that they'd previously repaired for free. I took it into Bivouac Christchurch and had no receipts or proof of purchase. They called a few days later to say "Sorry, we won't repair it so we'll give you a new replacement"
So massive thumbs up to Osprey and Bivouac. Very loyal customer gained.


:-(
In contrast I then go next door to F&H to buy fishing license because right next door and they've got a promotion of free $50 Gerber knife with adult and family full season license. I ask for full season adult local area license. Salesman happily enters my details, takes payment, hands over a receipt and rules booklet then turns away. So I say:
Have you run out of knives?
No but you don't get one.
Why not? I just purchased an adult full season pass.
It wasn't full season, it was local.
It is adult and full season as your promotion words say (me pointing to the promotion picture and words on their counter)
That's not what it means.
(me still pointing to their picture) This says adult and family full season (then with me pointing to the Fish & Game fishing license fee table on their counter) and this shows there's four types of full season license with different prices.
Angry face, turns away, opens a drawer with hundreds of knives, takes one, turns back, puts it on counter then walks away.

So I win, F&H fishing loose. I know probably I shouldn't have got one as the intent of the promotion words probably was they were for all area $133 and family $173 licenses only and I paid $106 for local but would thay have treated senior the same ($113) and not given them the knife.