Thread: Problems with warranty relating to Lowa boots?

Hey all

Just wondering if anyone else on the forum have experienced the warranty process when it comes to Lowa boots?

So long story short, bought a pair of Lowa z8s for the roar this year. 3 days into the trip the toe rand starts peeling away. At the conclusion of the 8 day trip the monowrap on the left boot is separating at two different points, whilst the right boot is fine.

Returned them for warranty and beatie matheson (the Lowa distributor) said it's not covered because the leather dried out, causing it to shrink and therefore causing the separation. Hard to believe to be honest.

Called them today directly and they just refused to make any comments and said any questions are to be directed at the store. They didn't bother asking me any questions regarding the boot either.

Any comments from people with similar experiences?