Ive had my Lowa Z's for 3 years no issues at all. Sounds to me like a manufacturing Quality control issue which like you I would be wanting a replacement boot!!
I know that the guys in my local sports shop do have issues with getting Lowa and Miendl to come to the party when trying to claim warranty issues. I had a personal exp with Miendl (nz distributor)and they were Farkin useless!!
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