Thread: Shimano "service"????

A friend of mine just sent two Shimano spinning reels away to be serviced before their trip down to the canals.
Anyway.... went to collect them from the local shop only to be told that Shimano didn't think they were worth servicing and sent them back in pieces!!!!!!
Said they would have to charge if they were to reassemble them!!!!!!
Really????
For a brand that is supposed to be top of the heap this surely is just shit on so many levels.
I don't know the models of reels but I do know that they were in working order when they were sent away. To firstly say that their product was not worth servicing is one thing but to send them back in a plastic bag in bits is unbelievable.