Thread: PRICE INCREASE

That's probably more to do with the company who made the product than the NZ importer.

The last importer I worked for had over thirty brands-one offered that level of backup. Others had "ok" arrangements in place for stuff not bought from us-eg we were just out our time but most just gave us a credit as a % of our imports to deal with warranty issues-and trust me,after you lose a few thousand $ a year fixing stuff you didn't sell you stop caring about doing stuff for the good of the brand