Thread: PRICE INCREASE

Originally Posted by res

That's probably more to do with the company who made the product than the NZ importer.

The last importer I worked for had over thirty brands-one offered that level of backup. Others had "ok" arrangements in place for stuff not bought from us-eg we were just out our time but most just gave us a credit as a % of our imports to deal with warranty issues-and trust me,after you lose a few thousand $ a year fixing stuff you didn't sell you stop caring about doing stuff for the good of the brand

This......................is so true

I work for a distributor who has held the "brand" for nearly 50 years. We get the product cheaper but we also take the full liability for the warranty on the stuff we import so why would we fix stuff we didn't sell for free.
People get pissed when we wont look at it "under warranty" however they could always send it back to the supplier they purchased it from where it would be covered by warranty and repaired at no cost to them