PRICE INCREASE

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Originally Posted by res

That's probably more to do with the company who made the product than the NZ importer.

The last importer I worked for had over thirty brands-one offered that level of backup. Others had "ok" arrangements in place for stuff not bought from us-eg we were just out our time but most just gave us a credit as a % of our imports to deal with warranty issues-and trust me,after you lose a few thousand $ a year fixing stuff you didn't sell you stop caring about doing stuff for the good of the brand

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This......................is so true

I work for a distributor who has held the "brand" for nearly 50 years. We get the product cheaper but we also take the full liability for the warranty on the stuff we import so why would we fix stuff we didn't sell for free.
People get pissed when we wont look at it "under warranty" however they could always send it back to the supplier they purchased it from where it would be covered by warranty and repaired at no cost to them

I just want to enquire as to why Josh wanted to return his rifle. Was this because the rifle didn't suit his needs (ie pushed onto him) or was it an external cause? Not that the store has obligations after a full month but there is provision in the CGA for a small cooling off period on a lot of goods. Only a couple of days I think but don't quote me. There's always trademe Josh, people in NZ seem to think asking 99% of RRP is fine while providing no warranty at all, and the buyers seem to agree???? So weird.