Thread: Positive interaction with NZ police (MSSA build)

Originally Posted by Micky Duck

great to hear positive feedback. almost sounds like it used to be 40 years ago.....man we took a giant leap backwards when we stopped the "good visits" to the local station.

We have a similar situation where I work. We used to have lots of customer contact the were for positive reasons. They were actually happy to see us, now we have a far more advanced automated system that does all the easy stuff. Only the more difficult stuff needs a person and this does tend to be a more negative interaction. (think a retail situation where the checkout is automated but the complaints desk is not- the only time you see a customer they are complaining. Except in our case it is reversed - sort of)

We no longer have anywhere near the positive interactions. With police moving towards automation, a lot of the positive friendly interactions we used to have (S43A forms, enquiries, address changes etc) will be gone and the only time you will need to see an AO will be when something has gone wrong. It also means the only time they will see clients will be when something has gone wrong.

Its the down side of automating and making things "efficient". You lose the positive interactions along with it. Which takes the joy from the job.