Right this is what I'm doing writing to the head Dude of each airline, getting what is needed down on paper!
Will also make sure that I have there personally line number and email!
Then when I meet little Hitler at the check in I can wave me papers in his/her face and tell them to call top man and sort it with him.
I've learnt never deal with the minions there a bunch of plebesdeal with the main Dude and save yourself the headache
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