I have said it before and will say it again. Mistakes will happen. It is how they are dealt with afterwards that set companies etc apart. Faulty item? Well it happens. Anyone is capable of a mistake. But dealing with it properly (replacing or repairing any fault etc) promptly and without more issues.
Take note that you have got one with the wrong photo, so the cops may ned to know whose license your photo is on too.....
Record it, but give them a chance to sort it.
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