I can well understand your annoyance at that.
I've had poor service from many businesses/departments private and government. Some people are good at their jobs and some aren't and even the good ones make mistakes occasionally; they just make less of them. I've had particularly inept service from NZ Customs, certain courier companies and numerous other private businesses.
I think in some part most of us slightly and in some cases completely resent any form of authority. That's why the police in particular seem to get a bad rap from some members on here.
When dealing with people there's always going to be stuff ups and stupidity cropping up from time to time just to ruin your day. It's just the nature of human beings and as Einstein said, "two things are infinite, the universe and human stupidity and I'm not sure about the former".
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