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For what it's worth I have had a similar runaround -not as stressful as yours, mind- and I found I got a better result when I switched to telling them that I no longer do business with them through phone, only letter
I don't answer numbers I don't know and I don't give my ph no to police
The main benefit to this is that they have to document their own stupidity
Also I have learned to ride them HARD
Put in your application then bitch at them from day 1
They have no respect for us, remember
1 really annoying thing is whenever they ring their numbers show up as "private".
And they are very reluctant to give out their direct dial numbers as well.
Its as if they want zero accountability
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