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Scouser the Police answer to you is unacceptable and you should not accept it. My view is that if you applied for the renewal of your license prior to the end date and the Police have not got the ability to process the application prior to the end date, so then you should be given an extension.
I now think the question needs be asked in Parliament as to why the delays and more importantly whether the number of applications not processed is decreasing or (rather as I suspect) increasing? @mcdee, care to pass this to your colleague Nicole? (You need not answer, your action will be known in the fullness of time)
Just sent off the official complaint form, thanks @mikee
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