Thread: Heads up for those doing an online renewal.

Originally Posted by Shearer

I am doing my renewal now and for some reason I could not upload a photo of myself or a proof of address document (PDF). I called FLA and they said just stick any photo or document in that will upload so I could complete the form. So, my photo is of Yamaha MT01, and my proof of address document is a photo of a fallow deer.
I then sent them an email to explain what had happened and attached the correct photo/document. I received a confirmation later that day that the email had been received but today I got another email saying that my photo and proof of address were missing off my application. We will see how long that takes to get sorted...

It's a frustrating system to use! I know your pain. You would think with the importance that has been placed on this new system, and the money spent, that getting us on board with a decent working system would be one of the top priorities.