I'm just going through the process. They are INSISTENT on having email addresses, and it was two days after I'd filed they rang me back to check a detail and tell me it would be processed that afternoon. .... I understand they contact the vendor once approval given.
It's new, and fixes a flaw in the previous system, so I can't complain. It keeps us safe after all. I'd like to think that with time, sensible work-throughs will be sorted to make their process simple, but remain robust.
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