Getting back on topic, just had a similar experience. A few months back I bought a second hand e-cat safe off a forum member. He provided the original receipt, that shows the store sold it as e-cat rated, but didn't provide an engineer's certificate.
I emailed the shop explaining the situation, sent a scan of the receipt and requested the certificate.
Here's the reply:
"The E-Cat safe situation is a little complicated at the moment - a couple of weeks ago the Police demanded a re-certification of all restricted category safes, so we are currently in the process of going through this with our supplier"
Fingers crossed my model of safe DOES get recertified.
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