Thread: No F.A.L No Worries

Originally Posted by kotuku

Actually Dougie- my one has expired altho im cleared for a new one via CHCH FAL office as i rang about it being the anal bastard i am.
the ladies advice (she deals exclusively in the renewals)-carry your present one (expired) ,but also drivers license etc so if any doubt the person enquiring can ring police who will verify fact Im still awaiting printing and delivery of my new one.
VO told me that once approved Id get an email from CHCH AO office to authenticate me till new one arrived -but this lady said nup dont happen in her parish.!
regardless tho good on the young bugger (must be like big sis)for being so switched on and standing his ground,with a customer who was either lazy re getting the bloody thing renewed-if he was in my position surely hed explain the situation on being challenged or perhaps thought he'd put one across store staff especially young ones.
actuallly OPs store if im guessing correctly -i was present one day when a real knob came in and ordered a shit load of centrefire ammo.out comes credit card-serving staff says "sorry Sir FAL first please-thats the law..".knob cheese hit the roof.in comes Ms Olympic trapshooter-"do not treat any staff like that ,leave the ammo-theres the door!"
mr two yr old richlister went a deeper shade of purple and stomped out the door.mates son who works there ,looks at one and all"its one of those days!"

Good on them. While I am all for placating a customer there are some customers that cannot be dealt with and at some point the decision has to be made that a particular customer is doing more harm than they are worth as a customer.

While I work in an entirely different trade, I too have had some of those situations. And there are some situations that REQUIRE that sort of customer interaction. I suspect we get them a bit more frequently than afore non mentioned gunshop, as they would not usually have alcohol fuelling the customer as well. At one point a while back I had a couple of suits being what can only be described as absolute arseholes. Increasingly rude to staff and even educed one of my staff to tears. We asked them to leave (When approaching customers we always have back up on hand just in case. They refused and said, "I'm in the media and he's a lawyer" as though they were allowed to behave that way. Without flinching, the security person turned to the lawyer and calmly replied " You're a lawyer? Then you will already know how a trespass order works" and started writing. They left very quickly and were not ALLOWED to return. No-one treats our staff like that either.