Just a side note from experience in the UK, this might become relevant in NZ.
I don’t email or phone in any details in regards to a change on my licenses. I send recorded post that needs to be signed at the other end. I take photos of all corespondents and keep all postage receipts to show details that I’ve sent it and that they have received it!
We know that it’s a human system and can and dose fail. (This is why they ditched the gun register the first time around)
Emails can be deleted and lost. They can even say hey we didn’t receive it even though you know you sent it. Phone calls sorry when did you call, who are you? NO don’t remember that one!
From the way this is going take my advice and cover your ass. Go recorded delivery. Might just save you a whole load of hassle further down the line.
Ps someone more computer savvy than me might have a system that shows if they have received an email....but it doesn’t stop them from deleting it.
Have a paper trail it’s much better imo
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