I had almost identical issues many years ago, but much worse with a new 10/22 from a different store. I was constantly fobbed off but when I took it to a H&F branch they said it was shit when they tested it, They contacted the distributor and they in turn sent a rocket up the seller. I got a call a few days later and problem was fixed ASAP.
Nice rifle but just lost confidence in it after that.
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