Useing the firearms register

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Originally Posted by -BW-

Strange experience so far.

I tried to finish setting up my profile and it wouldn’t recognise my license and kept getting error messages. Range up the helpline and was told to try with capital letters instead. First red flag that a public access data driven piece of software doesn’t work properly when it only accepts capital letters… Anyway it still didn’t work. The lady mentioned there had been numerous calls with the same issue, but weirdly she still act all baffled when mine wouldn’t work. So it’s been elevated to technical support to get fixed and might take up to a week…

While I had someone on the phone, I decided to clarify some things. It’s been mentioned about custom/wildcat calibres already but I asked the question about how it will work. I was out on hold, and she came back with the answer that I would have to phone in the details of a firearm of custom caliber and they would input it into the system. I think this is a different answer to what has been already mentioned. No clue to which is correct…

I asked about registering unbarreled actions and what caliber they would be. I was out through to an ‘arms officer’ to be the answer. His answer was ‘wow great question, I’ve never been asked that one.’ �� Really? Ok then. Anyway, the answer is that it doesn’t require a caliber, just make model and serial.

I also asked if I would be still given a full 30 days allowance for registration, given that I may not be able to access the system for a week while the previous issue is being addressed, and that I have an activating event today. The response was general confusion and uncertainty, and a muttering about ‘oh you’ll probably be ok.’ Not very reassuring.

So far pretty unimpressed.

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Pretty much how I felt about it initially.
Like me it looks like you were put onto staff who were not intimately familiar with the registration system, and in fact the impression I got was that was most of them unfortunately. But on one of my calls I dealt with one young lady who was a real whiz and walked me through my difficulty in no time. But yes, dealing with the call centre personnel requires patience.
For custom / wildcat calibres I still think it's possible to self register these. Sufficient details have to be entered first before you get asked to choose further options which included a whole raft of calibres. I was told that if a particular ( wildcat / custom ) calibre doesn't appear to just enter something close from the list and when that appears in your submission you can manually change it to the correct calibre. That's what I did and it worked. Later I checked in the final summary of all my registered firearms and it was correctly detailed.
Never fear though, if you can't make the system work they will do it for you over the phone.

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Originally Posted by -BW-

Strange experience so far.

I tried to finish setting up my profile and it wouldn’t recognise my license and kept getting error messages. Range up the helpline and was told to try with capital letters instead. First red flag that a public access data driven piece of software doesn’t work properly when it only accepts capital letters… Anyway it still didn’t work. The lady mentioned there had been numerous calls with the same issue, but weirdly she still act all baffled when mine wouldn’t work. So it’s been elevated to technical support to get fixed and might take up to a week…

While I had someone on the phone, I decided to clarify some things. It’s been mentioned about custom/wildcat calibres already but I asked the question about how it will work. I was out on hold, and she came back with the answer that I would have to phone in the details of a firearm of custom caliber and they would input it into the system. I think this is a different answer to what has been already mentioned. No clue to which is correct…

I asked about registering unbarreled actions and what caliber they would be. I was out through to an ‘arms officer’ to be the answer. His answer was ‘wow great question, I’ve never been asked that one.’ �� Really? Ok then. Anyway, the answer is that it doesn’t require a caliber, just make model and serial.

I also asked if I would be still given a full 30 days allowance for registration, given that I may not be able to access the system for a week while the previous issue is being addressed, and that I have an activating event today. The response was general confusion and uncertainty, and a muttering about ‘oh you’ll probably be ok.’ Not very reassuring.

So far pretty unimpressed.

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Thanks for taking the time to write it up, this sort of info is very helpful to the rest of us

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Originally Posted by 30.06king

Pretty much how I felt about it initially.
Like me it looks like you were put onto staff who were not intimately familiar with the registration system, and in fact the impression I got was that was most of them unfortunately. But on one of my calls I dealt with one young lady who was a real whiz and walked me through my difficulty in no time. But yes, dealing with the call centre personnel requires patience.
For custom / wildcat calibres I still think it's possible to self register these. Sufficient details have to be entered first before you get asked to choose further options which included a whole raft of calibres. I was told that if a particular ( wildcat / custom ) calibre doesn't appear to just enter something close from the list and when that appears in your submission you can manually change it to the correct calibre. That's what I did and it worked. Later I checked in the final summary of all my registered firearms and it was correctly detailed.
Never fear though, if you can't make the system work they will do it for you over the phone.

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THIS is why I always write down time n date and name of person Im dealing with on phone...one second phone call I quote what first person said with time n date...new person bucks up ideas quicksmartly as know they in turn will be quoted... this young lady who is a whizz...pity we dont know her name or could ask for her directly LOL.

No point @Micky Duck she will be unemployed Monday or at best suspended on full pay for being helpful.

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Originally Posted by HG Man

Australian. Objective Corp is the outfits name.

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What an ironic name.

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Originally Posted by Micky Duck

THIS is why I always write down time n date and name of person Im dealing with on phone...one second phone call I quote what first person said with time n date...new person bucks up ideas quicksmartly as know they in turn will be quoted... this young lady who is a whizz...pity we dont know her name or could ask for her directly LOL.

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Hi @Micky Duck
It would have been a good idea to ask her name. I regret not thinking to do so. She might have thought me a lecherous old man with ungentlemanly intentions 🤣 which is far from the case but she really was a delight to deal with.

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Originally Posted by Micky Duck

THIS is why I always write down time n date and name of person Im dealing with on phone...one second phone call I quote what first person said with time n date...new person bucks up ideas quicksmartly as know they in turn will be quoted... this young lady who is a whizz...pity we dont know her name or could ask for her directly LOL.

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Likewise. But I'm shite at remembering names after so always write the name down whilst still on the phone. Also record the time of the call.
I also delight with some calls, asking for their name. I always state mine so why shouldn't they do likewise, out of courtesy.

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Originally Posted by zimmer

Likewise. But I'm shite at remembering names after so always write the name down whilst still on the phone. Also record the time of the call.
I also delight with some calls, asking for their name. I always state mine so why shouldn't they do likewise, out of courtesy.

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And if you aren't getting good service ask them for their name and their supervisor's name.
When they ask why tell them "If I have to phone back I'll be asking to speak with your supervisor not you."

It might be a good idea to use the call recorder software on your phone, along with time/date/operator name while the system is in it's infancy just to have some sort of proof to fall back on should anything happen with details being entered incorrectly.

If you decide to record the call, you should disclose the fact that you are recording, and you can ask for copies of your calls should the need arise.

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Originally Posted by PadLo

If you decide to record the call, you should disclose the fact that you are recording, and you can ask for copies of your calls should the need arise.

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But it's not necessary, in NZ the law is you can record a conversation as long as ONE participant is aware it is being recorded (that would be you).

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Originally Posted by PadLo

you can ask for copies of your calls should the need arise.

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I'm pretty sure that it was said that you can't do this at the Antique Arms event (Mcilraith)

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Originally Posted by vulcannz

But it's not necessary, in NZ the law is you can record a conversation as long as ONE participant is aware it is being recorded (that would be you).

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I think in custody dispute situations in court at least, it was made clear that ALL parties need to be aware that the call is being recorded. Otherwise, quite possibly an offence has been committed and the call recordings can't be used in court?

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Originally Posted by No.3

I think in custody dispute situations in court at least, it was made clear that ALL parties need to be aware that the call is being recorded. Otherwise, quite possibly an offence has been committed and the call recordings can't be used in court?

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https://www.privacy.org.nz/tools/knowledge-base/view/31

Record everything, I guarantee they will be regardless if they issue a recording disclosure or not.
Diary dates, names and reasons of calls too,
Phone bills records date times and length for court purposes should it ever come to that

Re the question about custom wildcats, the wesite is not asking for the cartridge name or dimentions that you rifle is chambered in they only ask for caliber.
The definition of caliber is the nominal diameter of the bore, so be sure to put the correct legal details they are asking for. Eg, .22 long rifle is .219", .303 British is .312", 8x57 is .323" etc

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Originally Posted by Wingman

Re the question about custom wildcats, the wesite is not asking for the cartridge name or dimentions that you rifle is chambered in they only ask for caliber.
The definition of caliber is the nominal diameter of the bore, so be sure to put the correct legal details they are asking for. Eg, .22 long rifle is .219", .303 British is .312", 8x57 is .323" etc

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Good point