And I think I've managed to get a handle on what's actually happening with inbound, international deliveries.
Lest people think I'm in a tizzy over my slow packages, I can assure you, that it's the marketing lies and weasel words, that upset me, not the delays, which are understandable.
So: what happens is, that even though the item may enter the NZPost Tracking system, at the point of origin in say, China, 1 month ago, the key terminology in the weasel words is - "if it’s been more than 5 working days since our tracking tool shows NZ Post received your parcel"
So the item may have been delayed in another country, it may have been flown to NZ and have passed Customs and Bio Security, put in a warehouse, but NZPost is so snowed under, that they have not scanned the item in, as "received parcel".
It's probably sitting on a pallet next to the ones that have been scanned, as "received parcel", but in order to make the delivery times and system look better, they won't scan it.
I'd like to see a tracking system that shows, Customs clearance and Bio Security clearance, I bet they wouldn't do that. Fedex do.
It stands to reason that once it's on a plane, the airline is not going to leave the plane in the air for three weeks.
Also the Customs and Bio Security folk, will be handling less traffic in these times than usual, due to minimal passengers.
It's NZPost with it's recent cost cutting and staff layoffs and closing of the Post Offices, that has no capacity, to provide the service they reckon they can.
Businesses that have been operating on a "Just in Time" basis and a knife edge to reduce costs, have no resilience when they need some reserves to keep operating, as they say they can.
Sack the Marketing People, Hire some Posties and change the name to "NZ Mail Deliveries, Maybe".
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