It would appear that my thesis on "what's actually happening with inbound, international deliveries." is correct, at least, the marketing weasel words, have been clarified in recent days, to reflect what I am suggesting.
They now say :
"We’re experiencing delivery delays of up to 7 working days for international parcels Due to COVID-19 we’re seeing a significant increase in parcel volumes and have delivery delays, in some cases of up to 7 working days for international parcels, once they have cleared NZ customs and have arrived with NZ Post. To help us to help you, please only contact us if our Tracking tool shows it’s been more than 7 working days since NZ Post received your parcel."
So if they clear Customs and get put in a warehouse for later, then NZPost is not responsible, until they get to the warehouse in a couple of weeks time....
They didn't say this on 3 May.
Again, I'm not having a meltdown, because all my toys are delayed in the post. They are delayed because of delays caused by the Virus thing, totally understandable, what's annoying me is that the Marketing people are lying, I know that it's a pre-requisite for the job, but if I lie, I get slammed, so Marketing folk should be lynched when they are caught lying
On a positive note, one of the $2 lures, I'd bought in January, turned up yesterday, so I'm hoping that these things will all get here eventually.
For reference: the standard domestic delivery Weasel Words are :
"We’re experiencing delivery delays of up to 5 working days We're seeing a significant increase in parcel volumes. While the majority of parcels are being delivered within 3 days, some parcel deliveries are delayed by up to 5 days. Deliveries into Auckland may be delayed by up to 10 days. To help us help you, please only contact us if our tracking tool shows it’s been more than 5 days (10 days in Auckland) since NZ Post received your parcel. We understand how important your parcels are to you and our team are working very hard to get them to you as soon as possible. Thank you for your patience as we do everything we can to keep things moving."
Bookmarks