She's humming along now! I rang them just now, and they told me after a long shipping they need to be left pluged in for 24h to re adjust. and by the time i sat down with it on the phone with her it, blew on the cell and bingo!
Thank you everyone who helped out,
I'm really glad i didn't have to post it back.
Special thanks to PERRISCICABA who offered to run me through the process over the phone,
A lot of good bugger on here.
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