Thread: Pard vs Pulsar

Originally Posted by Kaweka.223

Have a chat with Fraser all you want mate. Have photos of the conversations we had after my pard shit out 3 times. He wouldn’t even answer the phone to me and have a conversation about the faulty product and just constantly hung up and ignored my messages. Really really disappointed in the customer service from pard to be honest and will never buy one again because of this.

With respect, your comments would carry more weight if you were an established member of the forum, rather than someone whose first two posts are having a crack at someone a lot of us have dealt with and had a good experience.

All good mate. If it was a good customer service I would have said that also but it wasn’t so just sharing my opinion which I’m entitled too and the experience I had dealing with pard nz after my product was faulty. If it was dealt with in a more professional manner we wouldn’t be having this discussion in the first place. I’m sure people can make their own mind up about it anyway. Not sure why you’d think I’d come onto a forum and make up lies about something. I have better things to do with my time. Bottom line was my pard had water droplets on the inside of the rear lens even tho it was ip67 waterproof and fogged up on numerous occasions and I couldn’t get a full refund off pard when I tried to explain this and was told it was “user error”.

Originally Posted by Kaweka.223

All good mate. If it was a good customer service I would have said that also but it wasn’t so just sharing my opinion which I’m entitled too and the experience I had dealing with pard nz after my product was faulty. If it was dealt with in a more professional manner we wouldn’t be having this discussion in the first place. I’m sure people can make their own mind up about it anyway. Not sure why you’d think I’d come onto a forum and make up lies about something. I have better things to do with my time. Bottom line was my pard had water droplets on the inside of the rear lens even tho it was ip67 waterproof and fogged up on numerous occasions and I couldn’t get a full refund off pard when I tried to explain this and was told it was “user error”.

I have no position on whether or not what your claim happened - I wasn't there. My point is that you seem surprised that forum members don't automatically believe your version of the story. A lot of us know Fraser, few of us (if any) know you. You are welcome to change that.