Thread: Pulsar poor product support

I sent my pulsar scope back last year for repair went to the uk
Judging from the paper work that it came back with
Took 6 weeks sent in June and the fix was a upgrade of the part
Some of the time frame could be down to the time of the year
And moving stuff around ect
It came back good as new with a new spare battery in the case
No complaints this end

You can always fall back on the consumer’s guarantee’s act.

They appear to be standing by their product and meeting the warranty-guarantee.
But legally they must make good the fault in a reasonable period of time.
This is a bit subjective; as we probably mostly have a different idea of a reasonable time. In my view 4 weeks would be reasonable, no more. 10 days airfreight to the factory 10 days to repair and 10 back.

I don’t believe it would be unreasonable to expect a replacement, if they can’t deliver in that time.
It’s Rivers to Ranges who have to honour this. They should be well aware of their obligations, from what I’ve read on here, they seem to be a decent outfit, and probably just need a bit of gentle pressure.

Originally Posted by Lauries Hut

You can always fall back on the consumer’s guarantee’s act.

They appear to be standing by their product and meeting the warranty-guarantee.
But legally they must make good the fault in a reasonable period of time.
This is a bit subjective; as we probably mostly have a different idea of a reasonable time. In my view 4 weeks would be reasonable, no more. 10 days airfreight to the factory 10 days to repair and 10 back.

I don’t believe it would be unreasonable to expect a replacement, if they can’t deliver in that time.
It’s Rivers to Ranges who have to honour this. They should be well aware of their obligations, from what I’ve read on here, they seem to be a decent outfit, and probably just need a bit of gentle pressure.

Yeah good point. It is always the retailer who is responsible for issues arising like this. It is a trend these days for the retailer to automatically fall back on the distributor and give them the responsibility of fixing the issue. My reason for making this post is to make people aware that Pulsar products will not receive the level of support we are entitled to expect from a so called premium product. There are other brands out there which are just as good, or arguably better, which receive way better support from the distributors. I for one would never own another Pulsar after this experience.