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Thread: Scope under warranty repair

  1. #1
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    Scope under warranty repair

    So my VX5 had to go back to the States for repair as it had a strange bit inside floating around.
    So my question is for those that have had one repaired who covers the freight.
    H &F charged me $45

    Sent from my CPH1903 using Tapatalk

  2. #2
    Member Mathias's Avatar
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    Yeah, I had to cover the freight to & from NZ Asia in Nelson, but wasn't anything like that much

  3. #3
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    My horizontal line in mine looks a bit furry. No drama but considering doing something about it. 2nd leupy scope to have 'issues"

  4. #4
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    Quote Originally Posted by superdiver View Post
    My horizontal line in mine looks a bit furry. No drama but considering doing something about it. 2nd leupy scope to have 'issues"
    I'm waiting to here from Asia

    Sent from my CPH1903 using Tapatalk

  5. #5
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    Quote Originally Posted by 25 /08 IMP View Post
    So my VX5 had to go back to the States for repair as it had a strange bit inside floating around.
    So my question is for those that have had one repaired who covers the freight.
    H &F charged me $45

    Sent from my CPH1903 using Tapatalk
    If you brought it from hunting and fishing and have a receipt i believe its up to H&F to wear cost and sort it out. There was a story on fairgo a while ago
    25 /08 IMP likes this.

  6. #6
    Unapologetic gun slut dannyb's Avatar
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    Quote Originally Posted by bigbear View Post
    If you brought it from hunting and fishing and have a receipt i believe its up to H&F to wear cost and sort it out. There was a story on fairgo a while ago
    "if"

    Personally I have just sent them to NZ Asia direct, cause screw humping and fisting and NZ Asia have always been great to deal with
    mikee and 25 /08 IMP like this.

  7. #7
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    Quote Originally Posted by dannyb View Post
    "if"

    Personally I have just sent them to NZ Asia direct, cause screw humping and fisting and NZ Asia have always been great to deal with
    Asia said it had to go back through that bloody green shed so I'm waiting to see where that cost came from.
    If it's from New Plymouth to Nelson it sucks and if it's to the States it still sucks.
    Having to cover warranty issues is part of being in business.

    Sent from my CPH1903 using Tapatalk
    tetawa likes this.

  8. #8
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    Our local charges $40 so might be a common fee

    Sent from my SM-G960F using Tapatalk

  9. #9
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    My understanding of consumer law is it is your responsibility to get it back to whoever you bought it from. Your contract in this case is with H&F not NZ Asia or Leupold.
    jakewire, tetawa, mikee and 1 others like this.

  10. #10
    Member dogmatix's Avatar
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    Humping and Fisting strikes again.
    Mathias likes this.
    Welcome to Sako club.

  11. #11
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    Not sure why people use the middle man. Contact leupold directly and send to them. Easy to deal with, constant updates on job and progress.
    dogmatix and Tahr like this.

  12. #12
    Caretaker - Gone But Not Forgotten jakewire's Avatar
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    Quote Originally Posted by Tech View Post
    My understanding of consumer law is it is your responsibility to get it back to whoever you bought it from. Your contract in this case is with H&F not NZ Asia or Leupold.
    If thats correct and I hope it is , can anyone provide a link. it would suit a number of us
    Quis custodiet ipsos custodes?

  13. #13
    Member dogmatix's Avatar
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    Quote Originally Posted by 300wsm for life View Post
    Not sure why people use the middle man. Contact leupold directly and send to them. Easy to deal with, constant updates on job and progress.
    Its what I do.
    Welcome to Sako club.

  14. #14
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    I have emailed Leopold to find out who should pay.
    I know it's not a lot of $ but when we were in business any warranty issues we covered the freight cost as it's part of doing business.

    Sent from my CPH1903 using Tapatalk

  15. #15
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    Yep. NZs retail sector is really poor when it comes to dealing with warranties. I tried to send my scope through NZ Asia, absolute stuff around. Got my scope back, emailed leupold, filled the form and sent it to USA. Easy as.

 

 

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