Thread: Swarovski defect

Originally Posted by zarathustra

This is all rather confusing as regard to the address to send the Swarovski binos to.

I just sent a Swarovski scope for warranty repair to:

David Duprez
Area Sales Manager Swarovski/Kahles
Australasia

The address I was given (scope arrived there on Friday morning via courier) was:
C/- PBT
10A Barnes St, Seaview
LOWER HUTT 5010 NZ

Got my Hutt’s confused, that’s the place


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Good to hear some positive feedback regards to aftercare

I have made the retailer my first point of contact physically took them there to show at least it a time stamp in the process as that’s where the cash left my pocket

Sounds realistic to get a loaner pair then

as for the fault it would probably never cause a performance issue but that’s not the point ya just want them perfect just like your paying for cheers guys will let ya know how it goes

I think its your right under the consumer guarantee act that you receive a new pair if you wish. Clearly this pair does not meet or exceed your expectation for this level of optic, or arguably, most optics. As a very reputable brand where clarity is everything, I would argue they are not fit for purpose and as @Frodo points out, you don't want to buy a brand new second hand pair.
I believe you have the legal standing within 90 days, if that is the stance you wish to take.

Originally Posted by Gerardo

I think its your right under the consumer guarantee act that you receive a new pair if you wish. Clearly this pair does not meet or exceed your expectation for this level of optic, or arguably, most optics. As a very reputable brand where clarity is everything, I would argue they are not fit for purpose and as @Frodo points out, you don't want to buy a brand new second hand pair.
I believe you have the legal standing within 90 days, if that is the stance you wish to take.

https://www.consumerprotection.govt....ulty-products/

Its with the retailer / manufacturer to decide if they will repair or replace but within an reasonable time frame. If taking too long to repair you can ask for a refund/ replacement. For cheaper goods probably easier for them to bin it and give you a new one, plus it provides customer satisfaction.

I brought a Swarovski scope recently that was fogging internally. I sent it back to the retailer who told me it would need to be sent back to the factory and might take 12 weeks or more for it to be repaired. I said that’s great but it’s not my issue to deal with given that it was probably faulty when it was supplied to me.

They are sending me a new one.

What is actually stated in the product guarantee ??

I would expect nothing less than they will look after you 100%, far better than the small local guy who promises the earth to get your cash then absolves himself of any further responsibility!!

I lost my Swaro EL's lens covers once and they sent me 2 sets by courier at no charge as replacements, can't fault that for service!!

Good news got a call early this morning to say Swarovski are sending down a new Pair to replace them
Pretty happy about
Thanks for the the feed back 👍🏻

The Swarovski Optik customer service is good! Just contact them to replace a new one for you as you purchased it new no long ago.
The factory in Australia has been shut down for 8 weeks due to COVID 18 but was reopened a couple months ago. The normal turn around time would be 3 months to get it back from OZ.

Originally Posted by Rock

The Swarovski Optik customer service is good! Just contact them to replace a new one for you as you purchased it new no long ago.
The factory in Australia has been shut down for 8 weeks due to COVID 18 but was reopened a couple months ago. The normal turn around time would be 3 months to get it back from OZ.

The factory in Australia? Mine went back to Austria, where they were made.


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Originally Posted by MSL

The factory in Australia? Mine went back to Austria, where they were made.


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As far as I know, yes it is. Their head office is in Europe.

Originally Posted by Rock

As far as I know, yes it is. Their head office is in Europe.

Pretty sure you will find that Swarovski optics are manufactured in Exclusively in Austria.


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Originally Posted by MSL

Pretty sure you will find that Swarovski optics are manufactured in Exclusively in Austria.


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Lol, my bad! It is Austria not Australia!

Originally Posted by MSL

Pretty sure you will find that Swarovski optics are manufactured in Exclusively in Austria.


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I'm pretty sure the Swarovski Z3 series rifle scopes are assembled in the USA. The parts are made in the Swarovski, Tyrol, Austria factory. Swarovski North America has a very good reputation and uses factory trained technicians.

https://www.chuckhawks.com/swarovski_visit.htm

Think that might be a type O as I’m sure that the Aussie can’t make binoculars, but must be fairly good at making scopes as we all know how one eyed they are