Thread: Taieri Arms

Originally Posted by Hunter_killer

It stands true in the states. Just have problems with having to produce POP in NZ/Aus. This can be hard if you are the 2nd or 3rd owner of this “fully transferable, lifetime warranty”.


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I had a Hunting and Fishing salesman raving on about the great guarantee they had as a major selling point.
Bought one through Reloaders instead.
Got a pair of there bino's at the sika show. Guarantee offered was part of the decision to buy.
Pretty ratshit that the NZ/OZ distributors don't follow the policy.
Probably wont buy any more Vortex stuff after hearing about people getting fucked around now.

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Originally Posted by Steve123

I thought that the Vortex warranty was their main selling point. Is this a case of Kiwi importers being tight arses?

Could be more difficult than you think if there is more than 1 "Official" distributer here + the grey imports. Local distributor is only responsible for the stuff they import/sell which some find hard to understand

Lazy retailers is the most common issue though, usually they sell the stuff and run, any issues or problems the customers are directed straight to the national distributors quite incorrectly, however if the retailer has gone the onus is on the customer to provide proof of purchase date.

Just talk to vortex direct service@vortexoptics.com
The Supplier from Aus is a bit special.

Three years ago I had a sparc i bought 2nd hand and I tore the cover on the on off button. Contacted vortex directly and was told that the model was discontinued but would either be repaired or replaced if I sent it to them. I did a customs dec with sn etc and sent it off. 6 weeks later it comes back with all new rubbers and lense covers.
Only cost postage to the us.
I guess things have changed thanks to the un and a lack of world peace.