Thread: Ziess Warranty

Originally Posted by No.3

It's whether the sgitfight to claim on cga is worth the cost! They tend to have you there as usually it will cost thousands in time effort and cost to prosecute a cga claim against a supplier that doesn't want to play, and in the case of something like zeiss the market here is so small they can afford not to care...

European companies seem to view warrenty serice/repairs differently

Just remember the CGA applies between the End user (providing that they are not a "businessl" or using the "whatever it" is commercially) and the RETAILER who sold it.
The distributor or importer has ZERO to do with it.

They may choose to compensate, repair or replace the "whatever it is" their Dealer/Retailer but they do not have to (it would be unusual not too but I have seen cases where retailer incompetence has caused the problem rather than an actual fault with the "whatever".

It seems that most NZ retailers do not understand their responsibilities or will try to "install their slopey shoulders" and blame the manufacturer/Distributor or importer or just flee.

Illumination control plus battery literally feel off mine, never to be seen again. Not broken, but unscrewed it's self. Power ribbon hanging out the side. Sent it back to zeiss. Answer back was that model (victory) was discontinued. Unsure if they could repair it. Sent it back with the offer of a refurbished one for a discount price off 2k..... wait a minute, how can you refurbish something without parts? Why not just ask if I'd be happy with a factory refurbished one as a replacement since they are a discontinued line, with no direct or close replacement of features with their current line up?
Take from that what you will. Good product...certainly. Rate them .... certainly. Recommend them.... certainly. Back up/warranty... not worth the paper it's written on!
NZ agent and shop I bought from did all they could. If I'd been in the states where it's a big market to have a bad reputation in.... then I'm sure this would have been sorted.

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This was 10 years ago but I have a Ziess HD5 that I bought in from the States and it got dust on the reticle. I packaged it up and posted it direct to the factory in Austria with a note included and sent a follow up email. A couple of months later it arrived back. Customs bounced me and wanted proof that it was a repair and not a new scope. Fortunately I had kept the email so they released it. It was refurbished and like new. Still got it. Beaut 'scope.

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