Thread: Ziess Warranty

Originally Posted by Tahr

Disputes Tribunal. Virtually cost free (a filing fee) and remote hearings.

https://www.disputestribunal.govt.nz...-make-a-claim/

Yeah but you have to usually put several hours or more of work in prior to getting to that point, make sure all of your documentation is squared away, make sure all of your info is correct and then go to the hearing and then actually get any decision enforced and the resolution sorted. There's a bit more to it than the actual filing and turning up. I wish it was that simple, as a lot of times people get out of it through a technicality where you haven't filed it to the right entity.

Buy Swarovski and don’t look back

Originally Posted by No.3

It's whether the sgitfight to claim on cga is worth the cost! They tend to have you there as usually it will cost thousands in time effort and cost to prosecute a cga claim against a supplier that doesn't want to play, and in the case of something like zeiss the market here is so small they can afford not to care...

European companies seem to view warrenty serice/repairs differently

Just remember the CGA applies between the End user (providing that they are not a "businessl" or using the "whatever it" is commercially) and the RETAILER who sold it.
The distributor or importer has ZERO to do with it.

They may choose to compensate, repair or replace the "whatever it is" their Dealer/Retailer but they do not have to (it would be unusual not too but I have seen cases where retailer incompetence has caused the problem rather than an actual fault with the "whatever".

It seems that most NZ retailers do not understand their responsibilities or will try to "install their slopey shoulders" and blame the manufacturer/Distributor or importer or just flee.

Originally Posted by mawzer308

Zeiss scopes are superior to Vortex but the warranty isn't great. Spoke to a well known salesman in the industry and they no longer stock or sell Leica and Zeiss as they're so hard to deal with.

H@F in Palmy used to have a few Zeiss scopes in stock, but haven't seen one for awhile now. I've got a HD5 3-15 and a good mate has the 5-25 , fantastic hunting scopes IMHO. Why Zeiss decided to change to the new V4-V6 models god only knows! , though apparently they are good scopes too