Thread: Burris optics

Originally Posted by Happy

Bugger. Never found a good one of those personally. Couldn't get a brand new one to ever keep zero. Plus couple of others as well on rifles I bought went hello followed by good bye . No loss Pengy it's an opportunity.

Previous owner (since new) had no problems and used this scope to deal with some good animals at some respectable distances

originally burris (usa made) had a great feature, instead of stretching the wire in the reticle on a duplex type scope the wire was"hammered" thinner and placed on edge for the crosshairs, this meant that you pretty much had the full strength of the wire in the reticle. nowadays who the hell knows

My Burris was playing up so I dropped it off to be looked at. Th at was November.. apparently Beretta nz wait for a box to fill up before sending it to the states..
I should follow that up

Sent from my SM-J500Y using Tapatalk

I've sent 2 fullerfields back too Burris.Both times I was told they were stuffed but I could have a new signature series for $us 70.

12 scopes sent in December. Half fixed so hopefully mine back at the end of Feb
That should give u some idea of timeline

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There process is to return to retailer who will forward to them, if you don't follow it then no point going to small claims as they will just say well you didn't follow there process and they havnt had a chance to do anything yet,

Send it back and see what they say about all you can do, sicks about the downtime tho

Im quite sure they fix it without a problem. The warranty is pretty clear to me and if its faulty or been damaged they fix or replace it . The local BIG ChAIN STORE clearly has given bad advice and dont know their products very well at all! They advertised the scope , BACKED by the Forever Warranty as part of their sales pitch and the Forever warranty is pretty clear . That BIG Chain Store that said its not covered have it very wrong! Send it back to them, they forward it off to the agent, they send it to the USA and in 2-3 months you get it back like new.....if not watch some fireworks

Originally Posted by deer243

Im quite sure they fix it without a problem. The warranty is pretty clear to me and if its faulty or been damaged they fix or replace it . The local BIG ChAIN STORE clearly has given bad advice and dont know their products very well at all! They advertised the scope , BACKED by the Forever Warranty as part of their sales pitch and the Forever warranty is pretty clear . That BIG Chain Store that said its not covered have it very wrong! Send it back to them, they forward it off to the agent, they send it to the USA and in 2-3 months you get it back like new.....if not watch some fireworks

And when you get it back you can sell it on trade me and buy a Leupold

I have a cheap 3-9 x 40 Bushnell Banner in the drawer you can borrow in the meantime if you like. If you can lower yourself that far... :-)

[QUOTE=ROKTOY;560643]I have a cheap 3

Thanks for the offer Roktoy, and others that have been in touch. I am sorted for a scope for now, thanks to yet another good bugger on here.
I have e-mailed Burris direct, but await the reply

[QUOTE=Pengy;560730]

Originally Posted by ROKTOY

I have a cheap 3

Thanks for the offer Roktoy, and others that have been in touch. I am sorted for a scope for now, thanks to yet another good bugger on here.
I have e-mailed Burris direct, but await the reply

Hope you have better success than me - I emailed them a couple of years ago wanting advise on a stiff side focus knob. I got one belated reply to which I asked a reasonable question and that was it, nix more.

Mate sent them a question just to test the situation and got no reply.

They may have changed nowadays.
Usually get overnight responses from most Yankee companies.

I would be emailing Burris directly and putting the case to them and asking them how to proceed for repairs/replacement.

Who did you ship through for $20nzd? Sounds crazy cheap

I went on the nz post site and entered the dimensions of the box. Insurance up to 2k of value.

I have followed protocol, and dropped the scope into H & F for them to forward to Berreta etc etc.
Guy in the shop was very surprised that I wanted it returned, given the figures quoted, until I presented him with printoffs of all the relevant info regarding warranty, including his own employers web page.

Methinks some staff training may be required to make sure they have the up to date info on products