Thread: Faulty new gear. What would you do?

Originally Posted by Shearer

Legally speaking, they are not required to replace them on the spot.
Providing remedies for goods | Consumer Affairs

Heads not right, I didn't word it very well. You are correct. But if it obviously looks new they are expected to replace it, unless it is the likes of a car or something like that.

"These projectiles don't work in my rifle *hands a bag on mushroomed projectiles to the clerk* I wanna refund please"

Really what does it matter? You have now got a product which is probably superior to the original, call it modified rather than repaired if it makes you feel better.

Watch who you try and puff your chest up with, it can work against you as they'll just think you're a wanker. People who try and act tough and talk down to me at work end up finding me a lot harder to deal with and often get told to go away and come back when they're a bit more reasonable.

Bit late on this Gibo, but I bought a stoney creek day pack a few years ago, after a few outings the strap thing on the zip pulled out, I coun't be arsed sending all the way to dunedin to the shop I bought it from and the mucking about waiting after that so contacted stony creek thenselves offering to send it direct.
They told me not to worry about it , asked for my address and sent me a new one with updated zip puller things.
The other was perfectly functional aprt from the leather thing you pulled one of the zips with.
tied a bit of cord around it and they are both pefetly functional still.

So they seem to stand by their gear.

I have a Stoney Creek coat that the tape on the inside of the seams in the hood started coming off (not enough washing sweat out on my part), and SC re-attached the seam tapes no charge, despite the fact that it was years old. Great service.

Originally Posted by Savage1

Really what does it matter? You have now got a product which is probably superior to the original, call it modified rather than repaired if it makes you feel better.

Watch who you try and puff your chest up with, it can work against you as they'll just think you're a wanker. People who try and act tough and talk down to me at work end up finding me a lot harder to deal with and often get told to go away and come back when they're a bit more reasonable.

Couldn't agree more. It works both ways too. Much better to have everyone on the same side working out an amicable solution; you will achieve more working together than battling each other.

Originally Posted by Savage1

Really what does it matter? You have now got a product which is probably superior to the original, call it modified rather than repaired if it makes you feel better.

Watch who you try and puff your chest up with, it can work against you as they'll just think you're a wanker. People who try and act tough and talk down to me at work end up finding me a lot harder to deal with and often get told to go away and come back when they're a bit more reasonable.

Yeah more a figure of speach in my post, was a bit pissed more than arrogant. I am well versed in customer / supplier relations

Originally Posted by Gibo

I am well versed in customer / supplier relations

Me too. You pay the hooker, she provides you the customer with a relationship service.